FAQs

Is it secure to shop at this website?

We use the highest security measures for collection and storage of personal data. Your credit card information is sent to banks in an encrypted form and is not stored by us.

 

Is there a membership requirement to make shopping at this website?

You don’t have to become a member to shop at our website.

 

Where can I find laundry instructions? Can I wash Piece of White products in washing machine?

Every product from Piece of White has a tag with information of fabric details and instructions. We suggest Dry Cleaning for most of our products due to use of delicate fabrics and handcrafted workmanship. However, please make sure you check the instructions on the tag of the product you purchased. 

 

Can I get my order from Piece of White Showroom?

After you send an email to info@pieceofwhite.com.tr and it has been approved and the product arrives to the store within 5 working days, you can get your order from the store.

 

What are the payment methods?

You can pay with credit card. (VISA, Mastercard, American Express)

 

Can I shop with cash on delivery?

We do not accept the cash on delivery method. 

 

How many days do I have to return a product?

Our products can be returned within 14 days if they are not used and not damaged.

 

What is the return address?

Piece of White Showroom Address: 

Bebek Mah. Küçük Bebek cad. no:14 kat:3 Bebek/Beşiktaş

 

What are the requirements for refunds and exchanges?

The invoice date must not exceed 14 days. The product must be unused in its original packaging. The product must not be damaged. Product label, if there is any, must not be removed.

 

Can I return an item that I bought online to Piece of White Showroom?

Items purchased from online can be changed or returned in our showroom within 14 days.

 

Are delivery charges and return costs refundable?

Delivery charges and return costs are non-refundable.

 

How long does it take for a refund to be issued?

Once we receive the product returned, we check it. If the refund is approved, then we make the refund in 7 working days. After that, the remaining period depends on banking transactions. We do not have any rights to intervene through this transaction. For this reason, the refund may take 2-3 weeks.